Terms and Conditions - Privacy Policy - Refund Policy - Return Policy

TERMS AND CONDITIONS

1. Acceptance of Terms

By accessing or using the My Island Events website www.myislandevents.com or purchasing any products or services from us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site or place an order.

These Terms and Conditions apply to all visitors, users, and customers of My Island Events.

2. Company Information

My Island Events is an entertainment brokerage and production company based in Florida, specializing in live entertainment, variety acts, and experiential activations for corporate events, weddings, and private celebrations.

For questions regarding these Terms, contact us at:

• Business Name: My Island Events

• State of Operation: Florida, USA

• Website: www.myislandevents.com

3. Products and Services

My Island Events offers physical products and entertainment services available for purchase through this Site. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities and refuse service at our discretion. Images of products on the Site are for illustrative purposes only. Actual products may vary slightly from what is depicted.

4. Ordering and Payment

By placing an order through our Site, you represent that you are at least 18 years of age and that all information you provide is accurate and complete. All orders are subject to acceptance and availability.

We accept major credit and debit cards processed securely through our payment processor. By submitting your payment information, you authorize My Island Events to charge the applicable amount to your selected payment method. All prices are listed in U.S. dollars and are subject to applicable taxes.

5. Order Cancellations and Modifications

Orders may be cancelled or modified within 24 hours of placement, provided they have not yet been fulfilled or shipped. To request a cancellation or modification, please contact us immediately.

For service bookings and event entertainment packages, cancellation terms outlined in your service agreement will govern. Please refer to our Refund and Cancellation Policy for full details.

6. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of My Island Events or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our express written permission.

7. User Conduct

You agree not to use this Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. Prohibited activities include:

• Using the Site to transmit spam, fraudulent, or misleading communications

• Attempting to gain unauthorized access to any portion of the Site

• Collecting or harvesting personal information of other users

• Uploading or transmitting viruses or other malicious code

8. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED ON AN FIRST COME FIRST SERVE; BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. MY ISLAND EVENTS DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, MY ISLAND EVENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the. Site shall not exceed the amount you paid for the applicable product or service.

10. Privacy Policy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the data practices described in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Florida.

12. Changes to These Terms

My Island Events reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us through our website or via the contact information provided on the Site.

PRIVACY POLICY

1. Introduction

My Island Events is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, mailing address

• Payment information: credit/debit card details (processed securely through our payment processor — we do not store full card numbers)

• Order information: products or services purchased, order history, and booking details

• Event information: event date, venue, and entertainment preferences you provide

• Technical data: IP address, browser type, pages visited, and time spent on the Site

(collected via cookies)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and bookings

• Communicate with you about your order, event, or inquiry

• Send promotional emails and updates (you may opt out at any time)

• Improve our website and services

• Comply with legal obligations

• Prevent fraud and protect the security of our Site

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and processing payments (e.g., payment processors, email platforms)

• Entertainment vendors and performers when necessary to fulfill your booking

• Legal authorities when required by law or to protect our rights

All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.

5. Cookies

Our Site uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings; however, some features of the Site may not function properly without them.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all transactions. While we take reasonable precautions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (Florida Residents)

As a Florida resident, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to certain exceptions

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us through our website.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us through our website or via the contact information listed on the Site.

REFUND & CANCELLATION POLICY:

1. Overview

At My Island Events, we want you to be completely satisfied with your purchase. This policy outlines our procedures for refunds and cancellations for both physical products and entertainment service bookings.

2. Physical Products

Return Window: Physical products may be returned within 30 days of the delivery date for a full refund, provided the item is in its original, unused condition and original packaging.

Non-Returnable Items:

The following items are non-returnable:

• Items that have been opened, used, or damaged after delivery

• Perishable or consumable goods (e.g., cigars, spirits, food items)

• Custom or personalized products

• Items marked as final sale at the time of purchase

How to Initiate a Return: To initiate a return, contact us through our website within the 30-day window. We will provide you with return instructions and a return authorization number. Items returned without prior authorization may not be accepted. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Entertainment Services; Event Bookings

Deposits: A deposit is required to confirm all entertainment bookings. Deposits are non-refundable, as they are used to secure performers and vendors for your event date.

Cancellation by Client:

• Cancellation 60+ days before event: Deposit forfeited; remaining balance refunded in full

• Cancellation 30–59 days before event: 50% of total booking amount forfeited

• Cancellation less than 30 days before event: 100% of total booking amount forfeited

All cancellation requests must be submitted in writing through our website or via email.

Cancellation by My Island Events: In the rare event that My Island Events must cancel a booking due to circumstances beyond our control (force majeure, performer unavailability, etc.), we will offer a full refund of all amounts paid or assist in rescheduling at no additional cost.

4. Refund Processing:

Approved refunds will be processed within 7–10 business days to the original payment method. Processing times may vary depending on your bank or card issuer.

5. Damaged or Incorrect Items:

If you receive a damaged or incorrect product, please contact us within 5 business days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost to you.

6. Contact Us:

For all refund and cancellation requests, please contact us through our website. Include your order number and a brief description of the issue.

SHIPPING POLICY:

1. Overview:

My Island Events ships physical products to customers within the United States. This Shipping Policy outlines our processing times, shipping methods, and delivery expectations.

2. Order Processing:

Orders are processed within 1–3 business days of payment confirmation. Business days are

Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will

begin processing the next business day. You will receive a confirmation email when your order has been placed, and a second email

with tracking information once your order has shipped.

3. Shipping Methods; Estimated Delivery Times:

We offer the following shipping options at checkout:

• Standard Shipping: 5–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day (order must be placed by 12:00 PM EST)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues,

weather, or high-volume periods (holidays, etc.).

4. Shipping Rates:

Shipping rates are calculated at checkout based on the weight of your order, shipping destination, and selected shipping method. Free standard shipping may be available on qualifying orders — any applicable promotions will be displayed at checkout.

5. Shipping Destinations:

We currently ship to all 50 U.S. states, including Florida. We do not currently ship internationally. If you are located outside the U.S. and are interested in our services, please contact us directly.

6. Order Tracking:

Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment directly on the carriers website. Please allow up to 24 hours for tracking information to become active.

7. Delivery Issues:

Lost or Stolen Packages:

My Island Events is not responsible for packages lost or stolen after confirmed delivery. If your

tracking information shows; but you have not received your package, please check

with neighbors and your local post office, then contact us and we will do our best to assist.

Incorrect Address:

Please ensure your shipping address is correct before submitting your order. My Island Events

is not responsible for packages delivered to an incorrect address provided by the customer. If

you realize an error, contact us immediately — we will do our best to correct it before shipment.

Damaged in Transit:

If your item arrives damaged, please contact us within 5 business days of delivery with photos

of the damaged item and packaging. We will arrange a replacement or refund promptly.

8. Perishable or Special Handling Items:

Certain products such as premium cigars may require special handling or temperature-

controlled shipping. Any special shipping requirements will be noted on the product page and

handled accordingly.

9. Contact Us:

For shipping questions or concerns, please contact us through our website. Include your order

number for fastest assistance.

Miami Event Entertainment That Creates Unforgettable Experiences

My Island Events delivers immersive entertainment experiences for corporate events, private celebrations, luxury gatherings, and destinations events throughout Miami and Florida.

Let’s plan your EVENT!!

Miami’s Premium Cuban &

Latin Event Entertainment

TERMS AND CONDITIONS

PRIVACY POLICY

REFUND & CANCELLATION POLICY:

SHIPPING POLICY:

My Island Events